Founded in 2020 in Belgium, ATS4IT is part of the Moongy Group, established to strengthen agap2IT’s presence in Europe.
Since 2021 we expanded further with the opening of our Danish branch in Copenhagen, and our Spanish brand in Madrid, reinforcing our commitment to being a key player in the European technology landscape.
Proximity, transparency, and collaboration define our approach at ATS. We aim to be your trusted partner and the first choice for your technology challenges
Role: Business and Functional Analyst – ServiceNow
Location: Brussels, Belgium
Type: Hybrid (2 - 3 day per week on-site)
Languages: fluency in English and French (C2 minimum)
Key Responsabilities:
As a Business and Functional Analyst – ServiceNow, you will work closely with stakeholders to analyze business needs, gather requirements, and translate them into functional solutions on the ServiceNow platform. You will bridge the gap between business processes and technical implementations, ensuring that solutions meet business goals effectively.
Must have Skills:
- Bachelor’s degree in Business, IT, Computer Science, or a related field.
- 3+ years as a Business Analyst or Functional Analyst, preferably with experience in ServiceNow projects.
- Proven experience gathering and documenting business and functional requirements.
- Familiarity with ServiceNow modules (ITSM, HRSD, CSM, ITOM, etc.).
- Experience with workflow design, process automation, and configuration within ServiceNow.
- Ability to create detailed user stories and process diagrams.
- Strong analytical, problem-solving, and communication skills.
- Experience with Agile methodologies.
Preferable Skills:
- ServiceNow certifications (Certified System Administrator, Certified Implementation Specialist).
- Knowledge of ITIL processes.
- Experience with scripting (JavaScript, GlideScript).
- Familiarity with integration tools (REST/SOAP APIs).
- Experience working in a consulting or client-facing
What We Offer
- DKV Insurance
- Free training (technical, behavioral, language) and certifications
- Continuous and personalized career progression support
- Opportunities to work on projects with cutting-edge technologies
- Opportunity to work in a global network of companies, with access to a wide range of challenging projects in different European markets.
At ATS4IT, part of the agap2IT family, we promote equality and value diversity. We foster a safe, inclusive environment where opportunities are equal for all. We welcome applications from individuals of all backgrounds, based solely on merit.
Join us and be part of the future!
By submitting my CV, I acknowledge that my personal data will be handled by agap2. In fact, agap2, as the controller, will handle my personal data to manage the recruitment process. In particular, the personal data collected by this means will be used for the performance of the pre-contractual procedures necessary for the management of the recruitment process and, specifically, for the following purposes:
- Selection and recruitment;
- Interviews;
- Conclusion of the employment contract;
- Response to business opportunities, among other specific independent purposes that may be appropriately communicated.
I am aware that my personal data may be transmitted to clients, or potential clients, as a response to business opportunities. I am also aware that my personal data will be saved only for the period necessary to fulfill the stated purposes and for a maximum period of four years after the recruitment process has been carried out, and if this is not successful, for the purpose of making new contacts. My personal data will be kept for a longer period where the controller is legally obliged to do so, in particular, for a period of 5 years for the purpose of recording recruitment procedures as required by the Labor Code.
I acknowledge that I can access, at any time, the personal data that concerns me, as well as request its rectification or erasure. When applicable, I may also request limitation of processing and use my right of objection and portability of data. Besides that, I have the right to file a complaint with the National Data Protection Commission. For the exercise of these rights, it is sufficient for me to send the request by sending an email to dpo@agap2.pt.
I declare to be aware and to agree, committing myself to respect the personal data rules defined by the controller.
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