Utilities

Using technology to improve the relationship with your customers was a challenge received and solved. We have implemented a one-stop shop where all customers can manage their electricity contract. In this way, telephone calls were reduced by 5%. We developed mobile applications to control services and occurrences used in the field. Thus, we provide centralized management of the operation, with real-time communication with each operator, increasing the capacity to manage the allocation of services by 10%. We enhance internal communication, bringing employees closer to managers using intranets in SharePoint technologies.